1. Data security

We use technical and organizational security measures to ensure the security of your personal data and to protect it against unauthorized processing and against loss, disclosure or access. However, the transmission of information via the Internet and other electronic means always involves certain risks. We cannot guarantee the security of information transmitted in this way.

2. Rights to your personal data

You have the right to obtain information at any time about which personal data we have stored, to have your personal data corrected and supplemented, to prohibit the processing of your personal data or to demand the deletion of your personal data. You will find our contact details immediately below.

3. Contact possibility

If you wish to exercise your rights concerning your personal data or if you have any questions regarding the processing of your personal data, you can contact us at the following e-mail address: info@forsterhome.ch.

4. Responsibility for data collection

e-Forster Home AG is responsible for the collection and processing of personal data.

5. Acquisition of personal data

We collect your personal data every time we contact you. The contact with you occurs in particular in the following situations:

- You order goods on our website;

- You contact our customer service;

- You communicate with us via telephone, fax, email, voice messages, text messages (SMS), picture messages (MMS), video messages or instant messaging;

- You register a product that you have ordered from us;

- You participate in one of our market research campaigns or opinion surveys;

- You order and use one of our loyalty cards or loyalty cards;

- You enter a contest;

- You sign up for our newsletter or receive other advertising for our goods;

- You register for one of our customer loyalty programs;

- You contact us as part of special events such as promotional, sponsorship, cultural and sporting events.

- You use our website, apps for mobile devices or offers on internet platforms, multimedia portals or social networks.

6. Scope of the procured data

We collect the following personal data:

6.1 Personal data

- First name and last name;

- Age;

- Gender;

- Residential address;

- Household size;

- Shopping habits;

- Purchasing power information;

- Customer and shopping preferences;

- Shipping address;

- Billing address;

- Credit card and account information;

- Language preferences;

- Telephone numbers;

- Email addresses;

- Customer and loyalty card numbers;

- Information about newsletters subscribed to or other advertising;

- Consent to receive advertising;

- Customer account information (including opening date, usernames, profile pictures);

6.2 Customer activity data

- Contract data (including date of contract; type of contract; content of contract; contracting party; term of contract; value of contract; claims asserted under contract);

- Purchasing information (including purchase date; purchase time; type, quantity and value of goods and services purchased; shopping cart; abandoned shopping cart; means of payment used; payment point; purchase history);

- Customer service information (including returns of goods, complaints, warranty claims, delivery information);

- Session data relating to visits to our website, apps for mobile devices or offers on internet platforms, multimedia portals or social networks (including duration and frequency of visits, language and country preferences, information about browser and computer operating system, internet protocol addresses, search terms and search results; ratings given);

- Location-based data when using mobile devices;

- Information about accumulated loyalty points for customer and loyalty cards;

- All communications by mail and electronic means of communication.

7. Purpose of the collection of personal data

The acquisition of your personal data is carried out in particular for the following purposes:

7.1 Processing purposes in connection with our offer.

- Sale of our goods and services;

- Processing of orders and contracts, including dispatch of order and dispatch confirmations, delivery confirmations, delivery and invoicing;

- Provision of customer service;

- Providing loyalty card or loyalty card programs;

- Conducting market research and opinion surveys;

- Checking customer creditworthiness.

7.2 Processing purposes in connection with customer communications

- Providing, administering and conducting customer communications by mail and electronic communications;

7.3 Processing purposes in connection with special activities and events

- Conducting contests, including notification and publication of winners via our website, apps for mobile devices or our offerings on internet platforms, multimedia portals or social networks;

- Carrying out special events

7.4 Processing purposes in connection with the analysis of customer behavior.

- Individualized and person-related or anonymous and group-related recording and evaluation of historical and current customer and purchasing behavior when using the offers on our website, our apps for mobile devices or on Internet platforms, multimedia portals or social networks;

- Individualized and person-related or anonymous and group-related recognition, classification and analysis of current and potential customer needs and customer interests;

- Individualized and person-related or anonymous and group-related classification and analysis of customer behavior and customer potential;

- Statistical evaluation of customer behavior on the basis of anonymized customer data;

8. Disclosure of personal data to third parties

Your personal data may be passed on to companies that are linked to e-Forster Home AG or to qualified shareholders of e-Forster Home AG or to Forster Swiss Home AG via shareholdings or qualified shareholders. Likewise, the data may be passed on to transport and marketing service providers.

9. Cookies

Our website uses cookies and related technologies such as pixel tags (collectively "cookies"). Cookies are text files that are stored on the user's hard drive when visiting a website.

9.1 Purpose

The cookies we use serve first of all to enable you to have a pleasant visit to our website. They allow us to provide information for a certain period of time and to identify the user's computer. In particular, they thus ensure certain functions of our website, for example the shopping cart function. We also use cookies to optimize our advertising. Cookies allow us to show you advertising that may be particularly relevant to you based on your user behavior.

9.2 Types of cookies used

Most of our cookies are automatically deleted from your computer or mobile device at the end of the browser session (so-called session cookies). Session cookies are used, for example, to store your country and language preferences and your shopping cart for the duration of a single Internet session.

In addition, we also use temporary or permanent cookies. These remain stored on your computer even after you end your browser session. The next time you visit one of our Internet pages, the system automatically recognizes which entries and settings you prefer. Depending on the type of cookie, these temporary or permanent cookies remain stored on your computer or mobile device for between one month and ten years and are automatically deactivated after the programmed time has elapsed. They serve to make our Internet pages more user-friendly, effective and secure. Thanks to these cookies, you will, for example, be shown information on the page that is specifically tailored to your interests.

9.3 Data stored in cookies

Our cookies do not store any personal data and can therefore not be assigned to any person. An identification number is assigned to the cookies.

9.4 How can you prevent cookies from being stored?

In the settings of your browser, you can disable the storage of cookies or request permission if you always want a cookie to be stored.

10. Log files

Whenever you access our website, your browser transmits certain usage data to us for technical reasons, which we store in log files, the so-called log files. The following usage data is transmitted and stored: Date and time of accessing our Internet page; name of the Internet page accessed; IP address of your device; address of the website from which you accessed our website; amount of data transferred; and name and version of your browser.

With the help of the analysis of the log files, we can further improve our Internet services and make them more user-friendly. For example, we can determine at what time the use of our Internet offers is particularly popular and adjust the data volumes accordingly to provide you with the best possible use.

11. Web analysis tools

We use so-called web analysis tools to continuously improve our Internet services. They provide us with statistics and diagrams about the use of our website. The usage data is transferred to a server designated for this purpose. Depending on the provider, this server may be located abroad. For the most commonly used web analysis tool, Google Analytics, the data is only transmitted with anonymized IP addresses so that individual devices cannot be identified. Google observes the data protection provisions of the "Swiss-U.S. Privacy Shield" agreement and has registered with the U.S. Department of Commerce for the "Swiss-U.S. Privacy Shield" (information on the Swiss-U.S. Privacy Shield can be found at https://www.privacyshield.gov/Swiss-US-Privacy-Shield-FAQs). The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google. A transfer of this data by Google to third parties only takes place on the basis of legal regulations or within the framework of commissioned data processing.

You can prevent the collection of your data by Google by installing the browser plugin available at the following link (http://tools.google.com/dlpage/gaoptout). For more information on Google Analytics and data protection, please visit http://tools.google.com/dlpage/gaoptout or http://www.google.com/intl/de/analytics/privacyoverview.html.

12. Social plugins

Our website uses social plugins from third-party providers, e.g. from Facebook, Twitter or Google+. The plugins are marked with the provider's logo and can be, for example, "Like" buttons or a Twitter button or Google+ button.

When you call up a website that contains such a plugin, your browser establishes a direct connection with the provider's computers. The offering site transmits the content of the plugin directly to your browser, and the browser integrates it into the display of our website. By integrating the plugins, the provider receives the information that you have accessed our website. If you are logged in to the provider at the same time, the provider can assign the visit to your profile. If you interact with the plugins - for example, by clicking the "Like" button or posting a comment - the corresponding information is transmitted directly from your browser to the provider and stored there.

If you want to prevent a provider from collecting data about you via our website, you must log out of the corresponding provider before visiting our website. Even when logged out, the providers collect data anonymously via the social plugins and set a cookie for you. This data can be assigned to your profile if you log in to the provider at a later time.

If a login is offered via a social login service - e.g. Facebook Connect - data is exchanged between the provider and our website. In the case of Facebook Connect, this may be data from your public Facebook profile, for example. By using such login services, you consent to the transfer of data.

The purpose and scope of the acquisition and processing of your data by a provider, as well as your rights and choices in this regard to protect your privacy, can be found in the privacy notices of the providers.

- Facebook Ireland Ltd. or Facebook Inc.: http://de-de.facebook.com/policy.php

- Google Inc.: http://www.google.de/intl/de/privacy/plusone/

- Twitter Inc.: http://twitter.com/privacy

If you would like to prevent the providers from collecting data about you via these cookies, you can select the "Block third-party cookies" function in your browser settings. Then the browser will not send any data to their servers for embedded content from other providers. This may result in other functions of our website no longer being available.

13. Embedded videos

When playing embedded videos on the website, the data is processed that is also collected when displaying the website (category group AccessD). Furthermore, Google uses cookies to provide the website.

YouTube https://www.youtube.com/t/terms

Google http://www.google.com/policies/privacy